Our refund policy covers 30 days from the date of your purchase.
Please include a note of your order number, email address and ship the items you wish to return to the following address:
WOW YOU! Unit 3 Warren Business Park Knockdown Tetbury GL8 8QY
Once the items have been recieved by us, we'll process your refund via your original payment method and you'll recieve an email confirmation.
We only accept refunds once per product over 30 days and reserve the right to decline any further purchases.
We accept payments via PayPal, Apple Pay, credit cards or debit cards (Visa, Mastercard, etc).
Yes we do! :) Please click here for more information.
With Klarna's Pay later, you can pay for your order 30 days after shipping if you're based in the UK or 14 days after shipping if you're based internationally.
Sorry to hear you're having trouble with Klarna! Unfortunately we can't help as it is all processed at their end but Klarna's customer service team are awesome and they should be able to help. You can see their FAQs and contact them by clicking here.
delivery & shipping
For UK customers:
Orders over £30 get delivered 2nd Class (2-5 working days) for free! You can upgrade to 1st Class (1-3 working days) for £1.99. For orders under £40, it costs £2.99 for 2nd Class delivery (2-5working days) or £3.99 for 1st Class delivery (1-3 working days).
For international customers, please add items to your cart and click checkout for an accurate shipping cost.
We ship via the Royal Mail and are able to send parcels worldwide!
Orders outside of the UK may be subject to local import charges.
We would advise that you look up how much your local customs or import duties fees will be before you place your order.
We cannot be held responsible for any additional charges as they are your responsibility once we've shipped from the UK.
We pack orders daily (Mon-Fri) and endeavour to ship out on the same working day if your order is placed before 2pm (GMT). We do sometimes limit packing days to Mondays, Wednesdays and Fridays to reduce our petrol emissions by WFH and not commuting to our warehouse.
For UK orders, you should receive your items within 1-5 working days for 1st class and 2-6 working days for 2nd class.
For orders to European countries, orders should be with you within 5-10 working days via our Tracked service.
For orders to the USA, Australia and other international countries, orders should be with you within 5-10 working days.
All orders are sent via the Royal Mail and then usually use your local postal service once the parcel has landed in your country. If you haven't received a parcel within these time frames, please get in touch!
We only offer tracked shipping for international customers.
Once your parcel is shipped, you will recieve a tracking code in your shipping confirmation email.
Please see "How long will it take for my order to arrive?" above for our standard shipping times to your region. If however it has been longer than these estimates, please get in touch!
Products & Packaging
All of our products are vegan, except two which contain honey (Slay Cleanser & Z'est la Vie) and our Lip Butters which contain beeswax.
Yes! We don't use ingredients that have been tested on animals. We also don't test finished products on animals nor do we work with anyone who does. In addition, we will never sell to markets where animal testing is mandatory.
Our products are made to the highest standards here in the UK!
All of our products are formulated to be as kind to skin as possible. This is especially true of our sensitive range which have no added fragrances and contain ingredients specifically for sensitive skin! To be completely sure of compatibility with your skin, we'd recommend you patch test before you start using any of our products.
All of our products have a 12 month period after opening, so you have a year to use them once you’ve opened them. We recommend storing your skincare in a cool, dry and dark place to keep them in tip top condition.
We always strive to create sustainable and ethical products that are as kind to the environment as they are to your skin and this includes our packaging. Our bottles and jars are all recyclable and can be responsibly disposed of by putting them in with your usual recycling bin. Always make sure you wash out any old product and remove labels before recycling to make it easier for the items to be recycled.
If you are at all unsure about whether you can put our packaging in your local recycling, why not use our recycling scheme? Essentially you can send back your empty packaging to us and we will give you a gift voucher to spend on your next purchase to cover the cost of the shipping - just email us at hello@wowyou.com if you'd like to use this service!
We ship our products out to you in recyclable FSC certified cardboard shipping boxes, using recyclable pink shredded paper as a packing material to protect them so there is no extra plastic involved in the shipping materials.
We have weighed up all the options currently available to us and found that recylable plastic packaging is the most sustainable option for us at the moment. Empty packaging can be returned to us if you are in any doubt about your local recycling centre disposing of it responsibly, plus we'll give you a voucher to spend on your next purchase to cover the return postage costs!
We don't want to use glass or metal packaging due to the huge amount of extra CO2 emissions caused by the manufacturing, shipping and recycling of these materials. Glass and metal are much heavier than plastic and also require much higher temperatures to manufacture and recycle, thus they are not as eco friendly as we would like them to be.
Rather than replace one problem (plastic) with another (high CO2 emissions), we want to find a truly eco friendly option and we are in the process of searching for the best alternative. If you have any suggestions for low-CO2 emission biodegradable or compostable cosmetic packaging options (that pass stability testing) then we would love to hear from you! Please get in touch with us at hello@wowyou.com.
Stores & Wholesale
Yes! We would love to hear from you about potential retail partnerships. Please email us at hello@wowyou.com to get in touch.
Contact Us
hello@wowyou.com
WOW YOU! Unit 3 Warren Business Park Knockdown Tetbury GL8 8QY
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Let customers speak for us
from 1511 reviews
Fantastic Little Scrub
I bought the hibiscus scrub from this small business to try, as I was looking for a good scrub with good ingredients and it was so lovely I re-ordered but purchased this one instead. This smells just as amazing as the hibiscus scrub, just a different scent. I love both of them and can not decide which is my favourite! They are a real treat to use, and make my skin lovely and smooth,without being harsh or oily. Fantastic product 🥰
I only discovered this small business recently and purchased the body scrub, as I was looking gor a good one with good ingredients. The scrub was so nice I ordered the body butter to try as well and it did not disappoint. It smells divine, it has a lovely texture and absorbs well into my skin, leaving it so incredibly soft with a lovely lingering scent. I will definitely be back for more🥰
I don’t usually have constant acne issues, but about a week before my period, hormonal changes cause me to get 2-3 big, annoying spots on my face. It’s too early to fully judge the effectiveness of this product, but after using it for two consecutive nights, I’m very satisfied so far. No itchiness so far, my skin tolerated this product well. I didn’t take a picture, but after just two uses, the bumps on my face are already less visible.
I have sensitive, oily skin on my face and use a variety of products in my morning and night routines to target specific issues. Sometimes, my skin reacts to irritants from heavy serums, masks, or creams. I decided to give this product a try, and I didn’t experience any itchiness—my skin tolerated it really well. It’s still early to judge its effectiveness, but after just two uses, I can already see that my skin looks more glowy and clean.
I’ve been using these fantastic products for a few days now, and they smell AMAZING, evoking nostalgic memories from the 90s. They truly lift my spirits! The texture is perfect, making them easy to apply and rinse off. They don’t leave my skin greasy at all. Instead, my skin feels soft, hydrated, and smells absolutely delicious.
Bought the fluff scrub rainbow duo. Always hated scrubs in the past and have avoided using them as they have always left a sticky oil residue that I couldn’t stand the feel of. This smelt great and worked great and my skin feels so smooth and luxurious. Fluff also worked a treat for shaving my legs. Will definitely be buying again.
I’ve ordered the rainbow body butter which arrived very quickly. It has a very nice whipped cream like texture which turns into a lotion-like cream. It sinks in well which is nice and smells lovely - sweet smell but not sickly or overpowering. I will definitely order from Wow You again.
These 3 jars are such a game changer! I absolutely love them, it made my shaving routine become so much more enjoyable. The smell is incredible, and oh the CONSISTENCY! Like a sweet cloud, so satisfying to use. And works great. And the parcel itself was so cute and thoughtful 🩷 Definitely worth the money.
I've always been a Elizabeth Arden girl but lately I've been struggling with break outs and acne type skin. I bought the skin care package and it has cleared my face up! The moisturisers are so hydrating and the cleanser really does it job. It has become apart of my day to day routine! I love this product and the best part is it's affordable!!
I love both of these products, they work really well and both smell amazing. The scrub foams up really well and I get a close shave with the butter. There are also no nasties in the ingredients! Highly recommend
Love this scrub! The texture is lovely, it doesn't feel rough on your skin like previous scrubs I've used and it really does stick to the skin so you don't end up with the bottom of the shower full of sugar.
It left my skin really soft, it is gentle but effective enough that it sorted out my dry knees!
The scent is sweet but subtle....an all round winner!!
Gorgeous colour & smell, fantastic customer service - I love Wow You. Their products helped clear my stubborn acne. I was excited to try this; a little bit goes a long way! It turns into a lovely creamy texture which enables a very close shave. I have found their customer service to be more than 5 stars - a lot of businesses could learn from Wow You. Thank you - I will be recommending to friends & family.
