Our refund policy covers 30 days from the date of your purchase.
Please include a note of your order number, email address and ship the items you wish to return to the following address:
WOW YOU! Unit 3 Warren Business Park Knockdown Tetbury GL8 8QY
Once the items have been recieved by us, we'll process your refund via your original payment method and you'll recieve an email confirmation.
We only accept refunds once per product over 30 days and reserve the right to decline any further purchases.
We accept payments via PayPal, Apple Pay, credit cards or debit cards (Visa, Mastercard, etc).
Yes we do! :) Please click here for more information.
With Klarna's Pay later, you can pay for your order 30 days after shipping if you're based in the UK or 14 days after shipping if you're based internationally.
Sorry to hear you're having trouble with Klarna! Unfortunately we can't help as it is all processed at their end but Klarna's customer service team are awesome and they should be able to help. You can see their FAQs and contact them by clicking here.
delivery & shipping
For UK customers:
Orders over £30 get delivered 2nd Class (2-5 working days) for free! You can upgrade to 1st Class (1-3 working days) for £1.99. For orders under £40, it costs £2.99 for 2nd Class delivery (2-5working days) or £3.99 for 1st Class delivery (1-3 working days).
For international customers, please add items to your cart and click checkout for an accurate shipping cost.
We ship via the Royal Mail and are able to send parcels worldwide!
Orders outside of the UK may be subject to local import charges.
We would advise that you look up how much your local customs or import duties fees will be before you place your order.
We cannot be held responsible for any additional charges as they are your responsibility once we've shipped from the UK.
We pack orders daily (Mon-Fri) and endeavour to ship out on the same working day if your order is placed before 2pm (GMT). We do sometimes limit packing days to Mondays, Wednesdays and Fridays to reduce our petrol emissions by WFH and not commuting to our warehouse.
For UK orders, you should receive your items within 1-5 working days for 1st class and 2-6 working days for 2nd class.
For orders to European countries, orders should be with you within 5-10 working days via our Tracked service.
For orders to the USA, Australia and other international countries, orders should be with you within 5-10 working days.
All orders are sent via the Royal Mail and then usually use your local postal service once the parcel has landed in your country. If you haven't received a parcel within these time frames, please get in touch!
We only offer tracked shipping for international customers.
Once your parcel is shipped, you will recieve a tracking code in your shipping confirmation email.
Please see "How long will it take for my order to arrive?" above for our standard shipping times to your region. If however it has been longer than these estimates, please get in touch!
Products & Packaging
All of our products are vegan, except two which contain honey (Slay Cleanser & Z'est la Vie) and our Lip Butters which contain beeswax.
Yes! We don't use ingredients that have been tested on animals. We also don't test finished products on animals nor do we work with anyone who does. In addition, we will never sell to markets where animal testing is mandatory.
Our products are made to the highest standards here in the UK!
All of our products are formulated to be as kind to skin as possible. This is especially true of our sensitive range which have no added fragrances and contain ingredients specifically for sensitive skin! To be completely sure of compatibility with your skin, we'd recommend you patch test before you start using any of our products.
All of our products have a 12 month period after opening, so you have a year to use them once you’ve opened them. We recommend storing your skincare in a cool, dry and dark place to keep them in tip top condition.
We always strive to create sustainable and ethical products that are as kind to the environment as they are to your skin and this includes our packaging. Our bottles and jars are all recyclable and can be responsibly disposed of by putting them in with your usual recycling bin. Always make sure you wash out any old product and remove labels before recycling to make it easier for the items to be recycled.
If you are at all unsure about whether you can put our packaging in your local recycling, why not use our recycling scheme? Essentially you can send back your empty packaging to us and we will give you a gift voucher to spend on your next purchase to cover the cost of the shipping - just email us at hello@wowyou.com if you'd like to use this service!
We ship our products out to you in recyclable FSC certified cardboard shipping boxes, using recyclable pink shredded paper as a packing material to protect them so there is no extra plastic involved in the shipping materials.
We have weighed up all the options currently available to us and found that recylable plastic packaging is the most sustainable option for us at the moment. Empty packaging can be returned to us if you are in any doubt about your local recycling centre disposing of it responsibly, plus we'll give you a voucher to spend on your next purchase to cover the return postage costs!
We don't want to use glass or metal packaging due to the huge amount of extra CO2 emissions caused by the manufacturing, shipping and recycling of these materials. Glass and metal are much heavier than plastic and also require much higher temperatures to manufacture and recycle, thus they are not as eco friendly as we would like them to be.
Rather than replace one problem (plastic) with another (high CO2 emissions), we want to find a truly eco friendly option and we are in the process of searching for the best alternative. If you have any suggestions for low-CO2 emission biodegradable or compostable cosmetic packaging options (that pass stability testing) then we would love to hear from you! Please get in touch with us at hello@wowyou.com.
Stores & Wholesale
Yes! We would love to hear from you about potential retail partnerships. Please email us at hello@wowyou.com to get in touch.
Contact Us
hello@wowyou.com
WOW YOU! Unit 3 Warren Business Park Knockdown Tetbury GL8 8QY
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Let customers speak for us
from 1561 reviews
Glorious body butter
I absolutely love this cream. The quality far exceeds some of the luxury branded creams it gets compared with (I can think of 2 in particular) but for me the results are much better. I love the sheen that the natural nut oils give my skin and the hydration that lasts well over 24 hours. I’m keen to explore the hibiscus scent too which might be more versatile for cooler weather. A bigger size would definitely be helpful in the future if that could be an option! Well done for creating such a dreamy product range!!
Fabulous stuff that smells absolutely divine. I bought the strawberries and cream shave trio and my daughter is now addicted to the cloud fluff! Won’t contemplate using anything else. Only problem is she uses it up too quickly. Will keep buying.
I have never smelt such a beautiful scent.
The body scrub leaves yours skin feel refreshed and you feeling well exfoliated and cleaner than
ever before .
The shaving cream is so soft leaving your skin after shaving feeling every bit hydrated.
And the body butter smells heavenly, leaves your skin feel so soft and hydrated and the smell last ages.
I can see why the brand is called WOW because that's the best word to sum up the these products.
I have ordered once and after this review will be ordering another rainbow shave trio.
I can highly recommend to anyone to buy this trio immediately,
I cannot express enough how much I love this rainbow range.
I have no words for how wonderful these products are I’m over the moon
These products are so gentle and moisturising all other whipped soaps I’ve ever tried by other brands are so harsh and nasty and leave this awful plasticky waxy feel to your skin but this 🥹 wow I get to enjoy these Beautiful colourful products because they feel so amazing on my skin it’s truly magical the scent 😍 is so unique it’s soothing feels almost nostalgic it’s so relaxing I read a comment somewhere how the scent smells like Barbie’s and my little ponys I defo get that hence the nostalgia feel I get but it’s also just so soothing I get migraines and so I’m really sensitive to scents especially artificial nasty ones but this is so beautiful and doesn’t trigger my migraines all other products from other brands that I’ve tried feel and smell vile and are full of harsh cause migraines and diseases full of toxic chemicals and leaves a film over your skin it’s like it traps your skin imagine it chemicals trapped inside your skin being absorbed into your blood stream ewww no thanks not for me but these products however make your skin feel refreshed and like it can breathe it’s all natural gentle and vegan the body butter even makes my tattoos brighter the whipped soap makes shaving easier for me I have chronic illness so shaving is difficult but the shave butter / whipped soap oh my …. It makes it a million times easier and I don’t get any razor bumps it really protects your skin as you shave the razors I use a crappy but this product makes the crappiest of razors no problem !! It’s incredible how much of a difference the right products can make It’s so much more than just whipped soap, the gentle scrub 😍 is marvellous makes my skin so soft it’s the perfect way to get rid of dead skin cells and dead skin cells only and not the good skin underneath lol any other body scrub I’ve ever used from other brands scratches my actual skin off but this … I’m just so lost for words , words aren’t good enough you’re gonna have to just try it for yourself and experience it trust me you won’t regret it I’m just in awe at how much research and care the founder has put into their products it’s so rare to find a brand that actually considers the people who buy their products I’ve never had anything like any of these gorgeous luxurious products I’m so so so happy money well spent I’m supper pleased will only ever use this brand as it’s incomparable and just so good for me in many ways I love it
This Glow to Sleep night cream really does what it says! Nothing makes my skin look so good when I wake up as when I’ve used this. It’s been a game changer in my nighttime routine - I’m in my mid 40’s - and I absolutely love it!
I’ve been using the Slay cleanser for a few years now and love how it makes my skin feel - clean and soft, not squeaky! It’s great at removing makeup, and quick and easy - I just use a clean facecloth each time I wash my face.
I absolutely love this cleanser it feels so nice on my skin and smells amazing and dare I say it my skin is getting much clearer! This cleanser doesn’t dry out my skin like so many other products for acne skin do. I reached out to the company about a query I had regarding my order and they got back to me straight away. Think I will buy the bundle now!
